Phishing and scam awareness
Recognize the warning signs
Protecting yourself from phishing and online scams is easier with the right knowledge. In this section, we provide practical tips to help you recognize suspicious activities, avoid scams, and safeguard your account and personal information.
Stay Informed, Stay Safe!
When a fraudster tries to get your private information via an email or a fake website. This information could allow them to access your account and make transactions without your knowledge.
Watch out for…
- Emails asking you to click on a link that directs you to a website that looks a legitimate institution.
- Alarming messages saying your Capital Call is overdue or your account will be locked or closed unless you take action.
- Unexpected messages with corporate headers that, upon closer inspection, contain typos or spelling mistakes.
- Website URLs without HTTPS:// or the closed lock symbol next to it. When in doubt, type in the trusted URL directly.
- Messages containing payment instructions for a Capital Call. AltamarCAM will never send payment instructions via email.
When a fraudster tries to steal your private information through a phone call.
Watch out for…
- Receiving an unexpected call from AltamarCAM. If you’re suspicious, hang up and call our official number +34 912 900 700.
- Callers asking you to verify account details, PIN, Verification Code or Card Security Code. AltamarCAM will never ask for this information.
- Urgent calls stating your account is suspended or closed.
When a fraudster tries to get your information through a text message.
Watch out for…
- A text message prompting you to click on a link. Clicking the link may allow fraudsters to install malware on your device.
- Suspicious messages about purchases you did not make.
- Messages or group chats offering confidential information or attractive investment opportunities.
Remember to keep your anti-virus software up to date.
Think you're a victim?
Acting quickly using the steps below can help you recover:
- Contact Your Financial Institution or Bank: to freeze accounts or reverse fraudulent charges
- File a Police Report: this is essential in Germany and Spain for any legal actions.
- Report the Incident to National Data Protection Agencies: To ensure your personal data is protected and follow up with any necessary actions.
- European Consumer Centres (ECC-Net): Provides information and advice for consumers on how to protect themselves and handle cross-border identity theft and fraud cases. They can direct victims to relevant national authorities.
- Europol (European Union Agency for Law Enforcement Cooperation): Europol’s European Cybercrime Centre (EC3) helps investigate cybercrime and identity theft across the EU.
- ENISA (European Union Agency for Cybersecurity): Provides guidance and best practices for cybersecurity, including managing identity theft incidents.
- Agencia Española de Protección de Datos (AEPD): Spain’s data protection authority, where individuals can report identity theft or data misuse. Website: www.aepd.es
- Oficina de Seguridad del Internauta (OSI): Managed by INCIBE (National Cybersecurity Institute of Spain), this office offers resources and a reporting mechanism for cybercrime, including identity theft. Website: https://www.osi.es/
- Policía Nacional & Guardia Civil: In case of fraud or identity theft, it’s advised to report it to the police, who have cybercrime units.
- Bundesamt für Sicherheit in der Informationstechnik (BSI): The Federal Office for Information Security in Germany offers advice on cybersecurity and reporting online scams and identity theft. Website: https://www.bsi.bund.de
- Verbraucherzentrale (German Consumer Protection Agency): Provides support and guidance on consumer protection and identity theft issues. Website: https://www.verbraucherzentrale.de/
- Polizei (Local Police): Victims of identity theft should also report incidents to the police, who have cybercrime units dedicated to such cases.
Below we have included a series of recommendations:
- Pay attention to the spelling of email addresses. Phishing emails may impersonate AltamarCAM by slightly altering domain names. Below, you can find the sender’s address we typically use to communicate with you.
- Check the addresses of links received in emails. This is especially important if the link redirects you to a website that asks for personal data or passwords. Ensure the website’s legitimacy before providing any information.
- Review the content of the email. Phishing emails often contain spelling or grammatical errors, as they may originate from countries where the language is not well understood.
- Monitor the frequency of Capital Calls. While the Management Company may occasionally issue multiple Capital Calls in a short period, phishing emails are often sent shortly after a legitimate communication.
- Avoid sharing bank details, email chains, or notices with third parties. Many phishing emails will copy real email chains and notices to commit fraud, editing bank details to deceive recipients.
What emails are from AltamarCAM?
Check the sender’s address: we normally email you from these addresses:
@altamarcam.com @altamarcapital.com @cam-alternatives.com
@galdanaventures.com @aliathbio.com @altamarcapital.cl @altals.com @altamaradvisory.com
Report any suspicious emails by sending them to: spoof@altamarcam.com
